Oops ... if you're here, something has probably gone wrong. And of course we want to help you with this problem! Do you want to return your order? Then we would like to make it as easy as possible for you: Store the items you want to return in the original package. A DHL returns label is enclosed with your order. Stick this label over the original label to avoid any misunderstandings with the deliverer. Take your parcel to the nearest DHL service point.
In addition to your right of withdrawal, LEKI grants you a voluntary right of return free of charge for items purchased in the LEKI online store. You can return the items without giving reasons within 30 days of receipt, provided the products are complete, unused and undamaged. Send the product back to us in the original packaging and clearly state your wishes! A different size? A different color?
For technical reasons, it is not possible to exchange items purchased in our store. Instead, return your purchased items and place a new order on LEKI.com.
As soon as your return arrives at our warehouse, we will check the condition of the returned items. If everything is fine, you will receive an automatic refund. In the case of damaged products or products with signs of use, we reserve the right to refuse the return or charge you for the damage. The refund will be made to the account you originally used. Depending on the payment method and bank, it may take up to 14 working days for the amount to appear in your account.
Oops ... if you're here, something has probably gone wrong. And of course we want to help you with this problem! Do you want to return your order? Then we would like to make it as easy as possible for you: Store the items you want to return in the original package. A DHL returns label is enclosed with your order. Stick this label over the original label to avoid any misunderstandings with the deliverer. Take your parcel to the nearest DHL service point.
In addition to your right of withdrawal, LEKI grants you a voluntary right of return free of charge for items purchased in the LEKI online store. You can return the items without giving reasons within 30 days of receipt, provided the products are complete, unused and undamaged. Send the product back to us in the original packaging and clearly state your wishes! A different size? A different color?
For technical reasons, it is not possible to exchange items purchased in our store. Instead, return your purchased items and place a new order on LEKI.com.
As soon as your return arrives at our warehouse, we will check the condition of the returned items. If everything is fine, you will receive an automatic refund. In the case of damaged products or products with signs of use, we reserve the right to refuse the return or charge you for the damage. The refund will be made to the account you originally used. Depending on the payment method and bank, it may take up to 14 working days for the amount to appear in your account.