Contact
Thank you for interest in LEKI poles, gloves and accessories. We would like your visit to our website to be easy so we have listed our most frequently asked questions below.
Question: Where can I purchase LEKI Poles, Gloves and Accessories?
Answer: You can purchase our products from your local LEKI Dealer. If the store does not have the item you are looking for in stock they can always special order it for you. You can also purchase our product from our website.
Trekking:
Nordic Walking:
Question: I have a product idea. Where do I submit it?
Answer: LEKI USA located in Buffalo, NY is the Sales, Marketing and Distribution office for North America. We are not allowed to accept any ideas for product modification or new products as our design is done solely by our parent company located in Kirchheim, Germany. I suggest you visit www.leki.de and contact them at Service@LEKI.de.
Please note: LEKI Germany cannot take product idea submissions from outside the company until and unless:
- The idea has been issued a patent (not just pending).
- It has actually been produced (not just a hand drawing).
Question: I live in a country other than the United States and Canada. Where can I buy product or submit a warranty claim?
Answer: LEKI USA is the sales and marketing agent for LEKI brand products in North America. We only have the ability to sell, service, and promote LEKI products within the USA and Canada. Any trans-shipping of LEKI brand products to another country by us or any other company/agent within the US would be a violation of our distribution agreement and would result in the immediate termination of our contract. I am sorry for the inconvenience.
For the best service on your inquiry, please find your country below or if it is not listed contact the LEKI world headquarters in Germany by emailing to: Service@leki.de or visit their website at www.LEKI.de.
Deutschland
United Kingdom
France
Italiano
Question: I have a question on how to use, maintain and adjust my poles.
Answer: Please visit your local LEKI Dealer for user information. Our dealers are very knowledgeable and would be happy to assist you with your questions. or visit our website.
Ski:
Nordic Walking
Trekking:
Ski:
Nordic Walking
Question: Which pole is best for me?
Answer: Please visit your local LEKI Dealer. Our dealers are very knowledgeable and will find the best pole for you based on your activity, height, weight and gender.
Question: What is the difference between Trekking and Nordic Walking?
Answer: These two types of poles may look similar, but there are significant differences in design, which allow them to serve different functions.
Trekking
- Poles are 3 sections
- Poles are used in front of the body in order to absorb stress to the joints
- The poles are planted out in front, using the muscles of the arms and shoulders
- Used for balance and stability and to take pressure off the knees on steeper slopes
- The user lightly holds onto the poles with the aid of an adjustable strap
- The hands can move freely in the straps and are not attached to the poles
- Carbide Flextips are concave in order to connect evenly with the walking surface; especially rock and ice
- Rubber Tips over the Carbide Flextips may be used indoors or on pavement however they are not advised on rock or ice
Nordic Walking
- Poles are usually 2 sections although three sectioned and one-piece fixed length are also available
- Poles are lighter and their tips are meant to be engaged to the sides and behind the body while walking
- LEKI Nordic Walking poles are used for pushing off the ground to engage the whole body
- Follow-through is important—the natural gait of arm/leg motion is intuitive
- Not meant to support weight but to evenly distribute stress and movement, and engage the walking surface
- Nordic Walking poles are not gripped as tightly as trekking poles are, but rather held loosely
- The hands are connected to the poles with straps that click-in securely and have a releasable Trigger feature
- The Rubber Tips are angled to assist with push off and maximum movement
- Poles can be used without the tips on soft or irregular surfaces
Question: I have a warranty question and/or claim. Where do I go?
Answer: Please visit our warranty claim page. Here you can request a Return Authorization (RA).
Question: What does LEKI's warranty cover?
Answer: LEKI's warranty's are listed below for each category.
LEKI's Ski Pole warranty:
There is a one year warranty on our Carbon Shaft Ski poles and a two year warranty on Aluminum Shaft Ski poles. The two year warranty only covers HTS Series pole shafts that are 5.5 and higher. TS poles are not covered under warranty.
- The warranty covers shaft breakage only.
- The warranty does not cover normal wear and tear
- It does not cover lost or stolen pole parts
- Broken Tips, Grips or Baskets
- Missing Baskets, Tips, Straps or Grips due to wear and tear
Trekking Pole warranty:
There is a one year warranty on LEKI Carbon Shaft Trekking poles and a lifetime warranty on LEKI Aluminum Shaft Trekking poles.
- The warranty covers shaft breakage only.
- The Warranty does not cover normal wear and tear
- Lost or stolen straps or pole sections
- Chewed straps or grips by animals or other living beings
- Broken or worn Straps and Grips
- Broken, lost or worn Expanders
- Broken, lost or worn Sleeves
- Broken, worn or lost Baskets
- Broken, worn or lost Flextips.
Nordic Walking Pole warranty:
There is a one year warranty on LEKI Carbon Shaft Nordic Walking poles and a lifetime warranty on LEKI Aluminum Shaft Nordic Walking poles.
- The warranty covers shaft breakage only.
- The Warranty does not cover normal wear and tear
- Lost or stolen straps or pole sections
- Chewed straps or grips by animals or other living beings
- Broken or worn Straps and Grips
- Broken, lost or worn Expanders
- Broken, lost or worn Sleeves
- Broken, worn or lost Baskets
- Broken, worn or lost Flextips.
Question: My question was not answered in the questions on this page. How can I contact LEKI USA?
Answer: Please visit our contact page. Here you can send an email and get information on other ways to contact us.
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